When the new Staples store opened in downtown Westfield this year, I was delighted. I no longer had to out to the highway for ink or toner or little things I needed.
Yesterday I read the Staples sales circular and found four items I needed. Off I went for my second visit. During my first visit I encountered some harried salespeople, which I attributed to being new and feeling pressured.
Yesterday I found three of the four items I needed. The slot where the fourth half price item had been was empty. I asked if I could get a rain check. The saleslady timidly asked the woman who was obviously in charge, and this woman turned on me as if I had insulted her. “We don’t carry the sale items here!” which was contradicted by the three items in my hand.
I calmly asked, “You mean I should have gone to the big store on the highway?” She angrily retorted, “Yes!” I apologized for my mistake in coming here, paid for my items and vowed never to come to this store again.
Rudeness does not work! My favorite tip from my Secret Shopper Tips booklet is “See the invisible tattoo on everyone’s forehead that reads ‘Please make me feel important!’”
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